- Accounts receivables were taking a nose dive
- There were several disruptive technologies and the market had changed
- Customers were unhappy with the current business model (the payable from our customers were lower than 70%)
- The B2C product had become a commodity and the only way to compete was through money (lower profits)
- Customers were looking into a more enterprise product
At the end, the company decided that a new product was needed. A product focused on B2B. With a small pilot they were able to "test the waters" and provide a successful use case. They are now selling the product and making sure that the same mistake doesn't happen again.
I've seem this type of behavior in current businesses. I'm a believer that when you get encountered with this type of issues, departments try to tackled it by using "brute force". I don't believe that this company's sales and marketing department were oblivious of the problem. Instead, I believe that they were just sticking to their strategy. They were too caught up with the every day details of trying to maintain their quota and get more customers. But, they didn't have the pulse on the market. In other words, no one checked if the business model was working.
A few weeks ago, I sat down with a founder of a company which I respect very much. The company was founded by three individuals. He was the COO, another founder became the head of sales, and the last one was a series entrepreneur. He explained that most of their success was mostly due to the management style of the sales manager (company started about 4 years ago and it was worth above $44 million). They called it, "One Hundred Days". Senior management would come up with a goal for the entire company that needed to be executed in the next 100 days. Then, whatever decision, customer, sales had to answered the following questions:
- Is this according to the plan?
- Would this get us closer to the plan?
- Lets check the plan again.
I really like the idea. However, I would add a check and balance approach. You can easily loose focus in the every day task just like the head of marketing and sales in my friend's company. It is what Eric Ries calls "the pivot point".
Pivot is the ability to change direction in response to failure. Within every failure is a good idea waiting for the right circumstance or application. Pivot is an incremental and "zig-zagging path" towards the right market fit. The faster the pivot, the more likely a startup will find success before running out of money.
Ries contends that startups must be "built to learn", meaning validated learning about what customers want has to be the unit of measurement for company success. Turning ideas into products, and testing those ideas against reality, allows the company to pivot effectively, enabling customer-centered testing to be done by the dozen, or even, by the hundred.
A few months ago, I read a blog You're in a Museum by Steve Woodruff. He explained, the fact that there is always room for improvement and we should constantly try to seek for better solutions. He proposed to start thinking in different direction by asking the following questions:
- What is actually not working?
- What is missing and should be created?
- How could this be better?
- What new connections can be made?
- What do I want to leave behind as a legacy?
- How can ideal become real?
- What would I REALLY want to make happen if there were no limits?
- Why? And, while we're at it - why not?
In other words - question the status quo. We need to know when to change course or when our strategy is no longer working.