The other day I had to look for another SMSC aggregator since mBlox does not have Cricket Wireless. I end-up doing business with Motricity. The first thing that they provided was IM for their technical team and business reps. I'm thinking this is just nothing but customer service. Why would mBlox do this? Something so simple, should be provided. It has been a while since I have a problem with mBlox, but when I do I have to open a ticket. When I have a problem with Motricity, I just IM one of the technical guys or my sales rep. Yes, it's all about customer service.